Exchange and Returns
We strive to ensure that you are completely satisfied with your purchase. If the item does not fit you, you can arrange for a return or exchange. Please review the detailed terms below.
Return of goods when purchasing in retail stores
The buyer has the right to return goods of proper quality within 14 (fourteen) days, not counting the day of purchase. The return of goods of proper quality is carried out if the specified goods have not been used, their commercial appearance, consumer properties, factory labels, tags, and a sales receipt or cash receipt or other document confirming the payment for the specified goods* have been preserved.
*According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Consumer Protection" dated 07.02.1992 No. 2300-1.
Return of goods when purchasing from the online store
The buyer has the right to refuse the Goods after receiving the Goods - within 7 (seven) days after delivery*. Return of goods of proper quality is possible if their commercial appearance, factory labels, tags, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
Processing and approval of refund time — from 5 to 10 business days. Refunds depend on the speed of transaction processing by your bank and can take up to 30 banking days. If defects or signs of use are found on the returned item, the return period may be extended for the duration of the examination. Funds will be returned in the amount of the cost of the item paid on the website. If you have any questions, please contact us at the number listed in the Stores section (+7 989 663 90 00) Return of goods:
The company manager will contact you and send information about the acceptance of the goods for return and the date of money transfer. If you want to receive information about the status of your return, contact us at the WhatsApp number +7 989 663 90 00
Exchange Conditions
Since the Goods were purchased remotely, the exchange of Goods of proper quality for an analogous product of a different color, style, size, and other characteristics is impossible due to the specifics of legal regulation established by the legislation of the Russian Federation. If the Buyer wants to receive an analogous Product with different parameters, they have the right to arrange a return in accordance with the rules indicated above and then place a new Order for the desired model, color, or size.
Please note that international orders are considered final sales and are not subject to exchange or return due to the lack of re-import into Russia in connection with the political situation
The buyer has the right to return goods of proper quality within 14 (fourteen) days, not counting the day of purchase. The return of goods of proper quality is carried out if the specified goods have not been used, their commercial appearance, consumer properties, factory labels, tags, and a sales receipt or cash receipt or other document confirming the payment for the specified goods* have been preserved.
*According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Consumer Protection" dated 07.02.1992 No. 2300-1.
Return of goods when purchasing from the online store
The buyer has the right to refuse the Goods after receiving the Goods - within 7 (seven) days after delivery*. Return of goods of proper quality is possible if their commercial appearance, factory labels, tags, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
- Goods that have been used** cannot be returned or exchanged
- Goods made to individual measurements or adjusted to your parameters** cannot be returned
Processing and approval of refund time — from 5 to 10 business days. Refunds depend on the speed of transaction processing by your bank and can take up to 30 banking days. If defects or signs of use are found on the returned item, the return period may be extended for the duration of the examination. Funds will be returned in the amount of the cost of the item paid on the website. If you have any questions, please contact us at the number listed in the Stores section (+7 989 663 90 00) Return of goods:
- The actual date of dispatch of the order by courier must be no later than the 7th day after receiving the goods from the online store.
- Carefully pack the goods using the transport company's branded packaging (branded bag or box).
- Send the parcel by SDEK transport company to the pickup point PVZ, at the address: Russia, Makhachkala, Ushakova St. 14, contact phone number +7 963 030 00 09
- Please note that the costs for returning the goods are paid by the buyer.
The company manager will contact you and send information about the acceptance of the goods for return and the date of money transfer. If you want to receive information about the status of your return, contact us at the WhatsApp number +7 989 663 90 00
Exchange Conditions
Since the Goods were purchased remotely, the exchange of Goods of proper quality for an analogous product of a different color, style, size, and other characteristics is impossible due to the specifics of legal regulation established by the legislation of the Russian Federation. If the Buyer wants to receive an analogous Product with different parameters, they have the right to arrange a return in accordance with the rules indicated above and then place a new Order for the desired model, color, or size.
Please note that international orders are considered final sales and are not subject to exchange or return due to the lack of re-import into Russia in connection with the political situation