online store of women's clothing

Order delivery

1. Through the delivery service chosen by you during checkout
2. Pickup from the boutique at the address: Makhachkala, Magomed Yaragsky str. 94A, entrance 1, 3rd floor

Types of delivery:
1. CDEK/Russian Post transport services — to the specified pickup point
Delivery time from 5 to 12 working days
For remote regions, the delivery time may be extended
Cost: from 400₽

2. CDEK/Russian Post courier services — to the specified address to the door
Delivery time from 5 to 12 working days
For remote regions, the delivery time may be extended
Cost: from 800₽

3. Taxi around Makhachkala 

After the parcel is handed over to the transport company, a tracking number will be sent to your WhatsApp number to track the parcel. In case of return, the delivery cost is not refundable.

Payment is made through the Prodamus service.

We strive to ensure that you are completely satisfied with your purchase. If the item did not fit you, you can arrange for a return or exchange. Please see the detailed terms below. Return of goods when purchasing in retail stores

The buyer has the right to return goods of proper quality within 14 (fourteen) days, not counting the day of purchase. The return of goods of proper quality is carried out if the specified goods have not been used, their marketable condition, consumer properties, factory labels, tags, and labels are preserved, and there is a sales receipt or cash receipt or other document confirming the payment for the specified goods*.
*According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 Nº2300-1. 

Return of goods when purchasing from the online store
The buyer has the right to refuse the Goods after receiving the Goods - within 7 (seven) days after delivery*.
The return of goods of proper quality is possible if their marketable condition, factory labels, tags, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.

1. Goods that have been used cannot be returned or exchanged**
2. Goods manufactured to individual measurements or adjusted to your parameters cannot be returned**

The return of goods of proper quality is carried out at the buyer's expense.
* In accordance with paragraph 21 of the Decree of the Government of the Russian Federation dated 27.09.2007 N 612 "On approval of the Rules for selling goods remotely".
** According to paragraph 4 of Article 26.1 of the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1
The online store has the right to refuse a return in cases of detection of violations of the conditions for preserving the marketable condition, in which case all delivery costs for the return are borne by the customer.

Processing and approval time for refund 
— from 5 to 10 business days.
The refund depends on the speed of the transaction processing by your bank and can take up to 30 banking days.
If defects or signs of use are found on the returned item, the return period may be extended for the duration of the examination.
Funds are returned in the amount of the cost of the item paid on the website. If you have any questions, please contact us at the number indicated in the Stores section (+7 989 663 90 00)
Processing a product return:

• The actual dispatch date of the order by courier must be no later than the 7th day after receiving the goods from the online store.
• Carefully pack the goods using the transport company's branded packaging (branded bag or box).
• Send the parcel by SDEK transport company to the pickup point PVZ, at the address: Russia, Makhachkala, Ushakova St. 14, contact phone number +7 963 030 00 09
• Please note that the costs for returning the goods are paid by the buyer.

After receiving the tracking number from the transport service, send it to the work phone number (+7 989 663 90 00) 

The company manager will contact you and send information about the acceptance of the goods for return and the date of the money transfer.
If you want to receive information about the status of your return, contact us at the WhatsApp number +7 989 663 90 00

EXCHANGE CONDITIONS

Since the Goods were purchased remotely, the exchange of Goods of proper quality for an analogous product of a different color, style, size, and other characteristics is impossible due to the specifics of legal regulation established by the legislation of the Russian Federation.
If the Buyer wants to receive an analogous Product with different parameters, he has the right to arrange a return in accordance with the rules indicated above and then place a new Order for the desired model, color, or size.

Please note that international orders are considered final sales and are not subject to exchange or return due to the lack of re-import into Russia in connection with the political situation.